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  • Andrew Neal

Why self storage owners should implement a loyalty program to retain long term tenants

Self storage is a highly competitive industry, with many facilities vying for the business of potential tenants. One way for self storage owners to stand out and retain long-term tenants is by implementing a loyalty program.

A loyalty program is a rewards-based system that incentivizes customers to continue doing business with a company. For self storage facilities, this could include rewards for making on-time payments, referring friends and family, or reaching a certain number of months rented.

One of the main benefits of a loyalty program is that it helps to increase customer retention.

When tenants feel valued and appreciated, they are more likely to continue renting from a facility rather than switching to a competitor. Additionally, the incentives offered through a loyalty program can encourage tenants to rent for longer periods of time, which can lead to more stable and predictable revenue for the facility.

Another benefit of a loyalty program is that it can help to attract new tenants. Word-of-mouth marketing is one of the most effective ways to bring in new business, and a loyalty program can make it more likely that tenants will refer friends and family to the facility. Additionally, the rewards offered through a loyalty program can be a deciding factor for potential tenants who are considering multiple options.

Implementing a loyalty program can also be a cost-effective way for self storage owners to market their facility. Instead of spending money on traditional advertising, a loyalty program can be used to create buzz and generate leads.

Overall, a loyalty program is a simple and effective way for self storage owners to retain long-term tenants and attract new ones. It allows to show appreciation to the tenants, encourages them to stay longer and refer others, and helps to increase the revenue in a cost-effective way. It's a win-win situation for both the tenants and the storage facility.

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